Privacy policy
1. General Information
VEINAL® Balkan respects the privacy of all visitors to this website and is committed to processing personal data in accordance with applicable data protection laws and regulations.
By using this website, you agree to the terms set out in this Privacy Policy.
2. What Information Do We Collect?
When using this website, we may collect and process the following information:
Full name
Phone number
Email address
Description of the issue
Photos uploaded through the contact form
IP address
Device and browser information
Website usage data
3. Why Do We Process Your Data?
We use your personal data to:
Respond to your inquiry;
Prepare a quotation;
Assess moisture or mold-related issues;
Improve our services;
Analyze website usage;
Carry out marketing activities, where you have provided your consent.
4. How Long Do We Keep Your Data?
We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected or as required by applicable law.
5. Do We Share Your Data?
Your personal data is never sold or shared with third parties unless it is necessary for the operation of this website or required by law.
6. Cookies
This website uses cookies to improve your browsing experience, analyze website traffic, and support marketing activities.
We use:
Essential Cookies
Analytics Cookies
Marketing Cookies
You can change or withdraw your cookie consent at any time through the cookie settings.
7. Analytics and Marketing Tools
To improve our website and better understand user behavior, we use the following services:
Google Analytics
Meta Pixel
Hotjar
These tools may collect anonymized information about how visitors use our website, including pages visited, time spent on the site, clicks, and navigation behavior.
8. Your Rights
You have the right to:
Request access to your personal data;
Request correction of inaccurate information;
Request deletion of your personal data;
Restrict the processing of your data;
Withdraw your consent at any time;
Lodge a complaint in accordance with applicable data protection laws.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.
10. Contact
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us:
VEINAL® Balkan
Phone: +389 70 222 467
Phone: +389 2 2526 910
Website: veinalbalkan.com
Email: info@veinalbalkan.com
Last updated: June 2026.